Shipping Policies

As a leading expert in the field of grafted roses, we are here to provide you with valuable information on the care and handling of these beautiful flowers. Whether you are a seasoned gardener or a beginner, understanding how to properly care for your roses is essential to ensure their longevity and beauty.


At Nelson's Southern Roses, we take great care in shipping our roses to you. To minimize stress on the plants, we ship them on Mondays and Tuesdays, ensuring that they arrive at your doorstep as quickly as possible. This allows you to start caring for them immediately, giving them the best chance to thrive in your garden. However, we understand that sometimes accidents happen during transit. If your plants arrive damaged, we kindly ask that you email us within 24 hours of receiving them, along with pictures of the damaged plants at  This will help us assess the situation and provide you with the necessary assistance to rectify the issue.

Be aware that roses, like any living organism, may experience some natural leaf drop or yellowing during transit. This is a normal occurrence and should not cause concern. Once you receive your roses, carefully inspect them and remove any dropped or yellow leaves. This will allow the plant to focus its energy on new growth and ensure its overall health.

When browsing through our selection of roses, it's important to keep in mind that the photographs we provide are representative of the median plant size. However, every plant is unique and may differ in its leaf or stem size. We want to emphasize that our plants are not guaranteed based on their leaf or stem size, as plants naturally vary. Understanding plant variability is crucial for gardeners, as it helps set realistic expectations and allows for better planning and care.

 Terms & Conditions

At Nelson's Southern Roses, we believe in providing our customers with the highest quality roses for their gardens. However, it is important to understand that there are certain factors beyond our control that may affect the condition of the roses during shipping and after they are planted. We want to ensure that our customers are well-informed about these factors and our responsibility as a merchant.

1. Abnormal or Extreme Weather Conditions During Shipping

While we take every precaution to protect our roses during shipping, we cannot control the weather conditions they may encounter along the way. Extreme temperatures, storms, or other weather events can potentially impact the condition of the roses upon arrival. It is important to note that this is not a reflection of the quality of our roses, but rather an unfortunate circumstance beyond our control.

2. Improper Care, Planting, or Neglect

Proper care and planting are essential for the health and growth of roses. We provide detailed instructions on how to care for and plant our roses, and it is important for customers to follow these guidelines. Failure to do so, or neglecting the roses after planting, can result in poor growth or even the death of the plants. We cannot be held responsible for the condition of the roses if they have not been cared for properly.

3. Broken or Damaged Canes During Transit

During transit, it is possible for the canes of the roses to become broken or damaged. While this may initially appear concerning, it is important to understand that roses have a remarkable ability to regenerate new growth from their root systems. In many cases, pruning back the damaged canes can actually stimulate new growth and result in a healthier plant. We recommend following our pruning instructions to encourage new growth and allow the roses to thrive.